Privacy Policy
Last Updated: November 27, 2025
Laundry Express Japan (operated by Senseoflife合同会社, hereinafter "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our laundry pickup and delivery service.
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Name
- Email address
- Phone number (including WhatsApp)
- Hotel name and address
- Room number (if provided)
- Payment information (processed securely through Stripe)
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Device information
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your laundry service orders
- Communicate with you about your orders via WhatsApp or email
- Process payments securely
- Provide customer support
- Improve our services
- Send promotional communications (only with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment Processors: Stripe, Inc. for secure payment processing
- Service Providers: Third parties who assist in our operations
- Legal Requirements: When required by law or to protect our rights
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through Stripe
- Limited access to personal information
- Regular security assessments
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, order information is retained for 3 years for accounting purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent at any time
7. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Laundry Express Japan
運営会社: Senseoflife合同会社
代表者: 上村 綾
所在地: 〒163-1302 東京都新宿区西新宿6丁目5-1 新宿アイランドタワー2階
メール: info@laundryexpressjapan.com
代表番号（WhatsApp）: +81 70-5635-6185