How Can We Help?

We accept any clothing that is safe for machine washing and tumble drying — t-shirts, jeans, underwear, socks, towels, bed linens, and similar everyday items.

Please do NOT include:

• Silk, cashmere, wool, or lace
• "Dry clean only" or "hand wash only" items
• Leather, suede, or faux leather
• Items with beads, sequins, or loose decorations
• Suits, blazers, kimono, or structured garments
• Shoes, bags, or non-clothing items

Please check care labels before submitting. We are not responsible for damage to items that are not suitable for machine washing. See our Terms of Service for full details.

We weigh your laundry at pickup using a calibrated scale and send you a photo of the reading for full transparency.

Your base plan includes up to 3kg. If your laundry exceeds this by 500g or more, an additional per-kg charge applies. We'll send you a payment link before we start washing — no surprises.

If you decline the additional charge, we'll wash the 3kg covered by your base payment and return the rest unwashed.

We use a high-quality, eco-friendly liquid detergent that is gentle on fabrics and skin. It's fragrance-light and suitable for sensitive skin.

If you have specific allergies or preferences, let us know via WhatsApp when you book and we'll do our best to accommodate.

Two easy options:

• Hotel front desk — Leave your bag at the front desk with your name. Our driver will collect it and deliver it back the same way.
• Direct handoff — Meet our driver at your lobby or entrance. We'll message you on WhatsApp when we arrive.

Any bag works — a plastic bag, shopping bag, or your own laundry bag. We'll return your clean clothes neatly folded in our packaging.

Yes! We serve all types of accommodations across Tokyo's 23 wards:

• 🏨 Hotels — leave your bag at the front desk
• 🏠 Airbnb & vacation rentals
• 🏢 Hostels & guesthouses
• 🏡 Private residences

Free pickup areas: Shinjuku, Shibuya, Harajuku, Ebisu

¥3,300 area fee: Ginza, Roppongi, Tokyo Station, Akasaka & other Tokyo areas

Not sure about your area? Just ask us on WhatsApp!

We use Stripe, one of the world's most trusted payment platforms. Your payment info is encrypted and never stored on our servers.

• 💳 Visa, Mastercard, American Express, JCB
• 🍎 Apple Pay
• 📱 Google Pay

All prices are in Japanese Yen (¥) and include 10% consumption tax. No hidden fees.

Yes! We know travel plans change. Just message us on WhatsApp with your new preferred time.

• At least 24 hours notice helps us adjust our schedule
• Same-day changes are usually possible (subject to availability)
• Rescheduling to a different day is free

Full details on our cancellation, refund, liability, and garment care policies are available in our Terms of Service.

🔗 Read our Terms of Service

By completing payment, you agree to these terms. If you have questions about a specific policy, feel free to ask us on WhatsApp.